Terms of Service

Last updated: October 6, 2026

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of services provided by IANREIDCREATIVES LLC, doing business as Ian Reid Creatives ("Ian Reid Creatives," "we," "us," "our"), a Texas limited liability company, including lead response and recovery automation (the "Services"). By engaging us for any Service, you ("Client," "you") agree to these Terms. You must be at least 18 years old to use our Services or to opt in to our text messages.

2. Description of Services

Ian Reid Creatives provides lead recovery automation for home service businesses, including:

• Missed-call text-back
• Instant response to web form, chat, and social leads
• Estimate follow-up
• Review requests after completed jobs
• Customer and past-quote reactivation
• CRM pipeline and weekly reporting

The specific scope of Services provided to you will be as agreed during your onboarding or audit call. Any additional services are provided only if agreed in writing.

3. Fees & Payment

The Lead Recovery System is billed as a monthly retainer at the rate agreed upon at the start of your engagement, plus a one-time setup fee to configure your automation system. Monthly fees are due in advance and are billed on a recurring basis until the Service is cancelled in accordance with Section 5.

Late or failed payments may result in suspension of Services, including automation systems, until payment is resolved.

4. Text Messaging Program Terms

These terms apply to text messages sent by IANREIDCREATIVES LLC, doing business as Ian Reid Creatives to individuals who submit our website form or chat widget, or who call or text our business number.

• Program description: We send non-marketing (customer care) text messages about your inquiry, including replies, scheduling and confirming your free audit, reminders, and follow-up. If you also check the optional marketing box, we send promotional text messages about our services.
• Age restriction (18+): You must be at least 18 years old to opt in to our text messages. We do not knowingly send text messages to anyone under 18.
• Consent: You consent by checking the box on our form or chat widget. Consent to receive text messages is not a condition of purchase. Marketing consent is separate and optional.
• Message frequency: Message frequency varies.
• Rates: Message and data rates may apply.
• Opt out: Reply STOP to any message at any time to opt out. You may receive one final message confirming your opt-out.
• Help: Reply HELP for help, or contact us at [email protected] or (817) 482-0871.
• Carriers: Mobile carriers are not liable for delayed or undelivered messages.
• Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

5. Cancellation

All monthly Services are month-to-month with no long-term contract. You may cancel any monthly Service at any time by providing written notice (email is sufficient) at least 14 days before your next billing date. No refunds are provided for the current billing period once it has begun.

Upon cancellation: your lead and contact data belongs to you, and we will export it to you upon request. The automated phone number, text workflows, and CRM automations are deactivated, as they run on our GoHighLevel platform and cannot continue operating independently of our Services.

6. Client Responsibilities

You agree to provide timely access to accounts, assets, and information reasonably required for us to perform the Services (for example, business information, phone forwarding, and customer lists). Delays in providing this access may delay delivery timelines without liability to us.

You are responsible for the lawful use of the messaging tools we set up for you. This includes texting only people who have given you appropriate consent or who have an existing business relationship with you, providing us only lists you are permitted to message, honoring every opt-out request, and complying with applicable laws, including the Telephone Consumer Protection Act and carrier messaging rules.

7. Ownership

Upon full payment, you own any custom lead-capture pages or other client-specific materials created specifically for you. We retain ownership of any pre-existing tools, templates, code libraries, or automation frameworks used to deliver the Services, and may reuse non-confidential components across other client projects.

8. Disclaimers

Services are provided "as is." We do not guarantee uninterrupted or error-free operation of any website, automation system, or messaging delivery, and we do not guarantee any specific business outcome, including lead volume, conversion rate, or revenue.

9. Limitation of Liability

To the maximum extent permitted by law, IANREIDCREATIVES LLC, doing business as Ian Reid Creatives shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services, including lost profits or lost business opportunities. Our total liability for any claim arising from the Services is limited to the amount you paid us in the three (3) months preceding the claim.

10. Termination

We may suspend or terminate Services if payment is not received, if you violate these Terms, or if you engage in unlawful or abusive conduct toward us or our staff.

11. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law principles.

12. Changes to These Terms

We may update these Terms from time to time. Continued use of our Services after changes are posted constitutes acceptance of the updated Terms.

13. Contact

IANREIDCREATIVES LLC, doing business as Ian Reid Creatives, Texas. Questions about these Terms can be sent to [email protected] or by calling (817) 482-0871.